Customer Service

Shipping & Delivery for Haute Couture

We ship our items via a courier company to any country in the world.

Delivery of your item can take between 4-5 weeks from when the payment is cleared. This is due to once the measurements are confirmed it takes 21 working days to create the dress, 2-3 days for quality check and 4-5 days courier to deliver the dress.

Each individual shipment is insured to the value of the item. A tracking number is provided for the clients convenience.

Weight of an average packed item is approx. 1.5kg

Shipment per item to any country in the world is $AUD22.75. Acacia Label's couriers are DHL Aramex; both providers facilitate a tracking facility for each of the parcel we've successfully delivered.

The buyer acts as a importer when the transaction is complete, and he/she is liable to pay for all postal imports / customs duties

Shipping & Delivery for EveryDay

We ship our items via a courier company to any country in the world.

Delivery of your item can take between 2-3 weeks from when the payment is cleared.

Delivery can be upot 5 weeks if the EveryDay item is on Pre-Order with a stated date for delivery.

Each individual shipment is insured to the value of the item. A tracking number is provided for the clients convenience.

Weight of an average packed item is approx. 0.5kg

Shipment per item to any country in the world is $AUD22.75. Acacia Label's couriers are DHL and Aramex; both providers facilitate a tracking facility for each of the parcel we've successfully delivered.

The buyer acts as a importer when the transaction is complete, and he/she is liable to pay for all postal imports / customs duties

Payment, Pricing and Promotions

All prices for products and delivery are quoted in Australian Dollar

Acacia Label accepts payments by all major credit cards via PayPal & Paymate

Payments via bank transfers to our Australian, New Zealand, UAE and Hong Kong accounts allowed as means of payment; prior notification is required

Return & Refunds

Acacia stands behind its products and its focus on customer care. We endeavor to make your online shopping experience a long lasting one. We encourage online buyers to ask questions or to request further assistance before the purchase. As all of our the items are individually crafted and designed, we are unable to accept any returns or exchanges

Contacting members of Acacia Label

We appreciate emails but every now and then; you simply need to hear a persons voice; those details are given below:

Janette Brown

Customer Services

customerservices@acacialabel.com

Ph: +61 (08) 6102 0666